(VANCOUVER, WA) -- For the 12th consecutive year, J.D. Power
recognized Clark Public Utilities for ranking highest in customer satisfaction
among midsize electricity providers in the Western United States.
The J.D. Power study measures customer satisfaction with
electric utilities by examining six key factors: power quality and reliability;
price; billing and payment; corporate citizenship; communications; and customer
service. In all of these categories, customers gave Clark Public Utilities the
highest score in the West midsize segment.
“The J.D. Power survey has become a valuable annual
benchmark for our board to see how customers view all areas of utility
operation year to year,” said Nancy Barnes, president of the Clark Public
Utilities Board of Commissioners. “Clark Public Utilities became eligible for
the study 12 years ago and we’ve ranked highest in our segment ever since,
which I view as a testament to the consistency of our excellent staff and a
true commitment to exceeding customer expectations.”
J.D. Power designs and finances the study, a standardized
measure of satisfaction available for the electric residential utility
industry. More than 103,000 residential electric utility customers throughout
the U.S. responded online to the study. Based on these responses, the study
compared 142 electric utility brands, collectively serving over 101 million
households.
“Having spent my career managing utility research, I’ve seen
the way customer satisfaction studies can affirm the right approaches and
redirect work in areas where there’s room for improvement,” said Lena Wittler,
CEO and general manager of Clark Public Utilities. “What we learn from the J.D.
Power survey, which is conducted with incredible rigor and precision, helps us
identify opportunities to meet our customers’ needs in ways that are cost-effective and meaningful. We’re always working to do better.”
The West region covers Arizona, California, Colorado, Idaho,
Montana, Nevada, New Mexico, North Dakota, Oregon, South Dakota, Texas, Utah,
Washington, and Wyoming. Midsize utilities in the report serve between 100,000
and 499,999 residential customers.
